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Privacy Policy

At Resin Wood Creations, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information in compliance with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By using our website (https://www.resinwoodcreations.co.uk), you agree to the terms of this Privacy Policy.

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1. Who We Are

Resin Wood Creations
Address: 17 Coltsfoot Corner, Ampthill, Bedford, MK45 2BF
Email: markgrahame1@outlook.com
Phone: 07764673521

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2. What Personal Data We Collect

We may collect and process the following personal data:

  • Identity Information: Name, title, and contact details (e.g., email address, phone number).

  • Transaction Information: Details of purchases, including billing and delivery addresses.

  • Technical Information: IP address, browser type, and operating system when you visit our website.

  • Usage Information: Information about how you use our website.

  • Marketing Preferences: Your preferences for receiving marketing communications.

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3. How We Use Your Personal Data

We use your personal data for the following purposes:

  • Order Fulfilment: To process and deliver your orders, including payments and shipping.

  • Customer Service: To respond to your enquiries and provide support.

  • Marketing: To send you information about new products, offers, or updates (only if you have opted in).

  • Website Improvement: To analyse website usage and improve its functionality.

  • Legal Obligations: To comply with UK laws and regulations.

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We will only use your personal data for the purposes for which it was collected unless we reasonably consider it necessary for a related purpose that is compatible with the original intent.

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4. Legal Basis for Processing

We rely on the following legal bases to process your personal data:

  • Contractual Necessity: To process your orders and deliver our products.

  • Consent: When you have opted in to receive marketing communications.

  • Legitimate Interests: To improve our website, services, and customer experience.

  • Legal Obligation: To comply with applicable laws and regulations.

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5. Sharing Your Data

We will never sell your personal data. However, we may share your information with trusted third parties, including:

  • Payment Processors: To securely process your payments.

  • Delivery Companies: To fulfil your orders.

  • IT Providers: To manage and host our website securely.

  • Legal and Regulatory Authorities: If required to comply with a legal obligation.

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We require all third parties to respect the security of your personal data and to process it in accordance with the law.

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6. How We Protect Your Data

We are committed to keeping your personal data secure. We implement appropriate technical and organisational measures to protect it against unauthorised access, alteration, disclosure, or destruction. This includes:

  • Encrypted payment processing.

  • Secure website hosting.

  • Access controls for personal data.

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Despite our efforts, no method of transmission over the internet is entirely secure, so we cannot guarantee absolute security.

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7. Retention of Data

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements.

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  • For most transactions, we retain data for six years to comply with tax regulations.

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8. Your Rights

Under UK data protection laws, you have the following rights:

  • Access: To request a copy of the personal data we hold about you.

  • Correction: To update or correct any inaccuracies in your data.

  • Erasure: To request the deletion of your personal data (where applicable).

  • Restriction: To limit how we process your data in certain circumstances.

  • Objection: To object to the processing of your data for specific purposes, such as direct marketing.

  • Data Portability: To receive your data in a structured, commonly used format.

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To exercise these rights, please contact us via the online contact form

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If you are not satisfied with our handling of your request, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO). Visit www.ico.org.uk for more information.

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9. Cookies

For information about how we use cookies, please see our Cookie Policy.

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10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or the law. Any updates will be posted on this page, and the revised date will be indicated at the top of the policy.

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11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us:

Resin Wood Creations
Email: markgrahame1@outlook.com
Phone: 07764673521
Address:
17 Coltsfoot Corner
Ampthill, Bedford
MK45 2BF

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